Student newspaper serving Tulane University, Uptown New Orleans

The Tulane Hullabaloo

Navigate Left
  • TUA update

    News

    Student government to host spring elections this week

  • Tulane University removed Tonya Hansel as director of the doctor of social work program. Hansel remains a tenured professor.

    News

    Director of Tulane doctor of social work program removed

  • The New Orleans Book Festival at Tulane University is scheduled for Mar. 14-16.

    News

    Book Fest schedule features Stacey Abrams, Jake Tapper

  • Students, faculty and alumni gathered on the academic quad on Friday to start digging the new NPHC plots, marking a new beginning for Black greek organizations.

    News

    ‘A huge step forward’: Plots earn Divine Nine recognition on campus

  • Over the span of five days, monks from the Drepung Gomang Monastery worked together in the meticulous creation of a sand mandala on the fifth floor of the Howard-Tilton Memorial Library. On Saturday morning, it was wiped away with several swipes of a paintbrush.

    News

    Peek into Tibetan Buddhism, from Howard-Tilton Memorial Library

  • With a capacity of 200+ people, Paul Hall’s auditorium serves as an ideal venue for lecture-based classes.

    News

    Paul Hall opens new doors for Science and Engineering department

  • Its a bird, its a plane, its Green Wave Man

    Baseball

    Meet Green Wave Man: Tulane’s only superfan

  • Lisa P. Jackson, Apple executive and the first Black administrator of the EPA, came to Tulane to speak about her career path.

    News

    Apple executive Lisa Jackson speaks on career journey

  • The pop icon has come under scrutiny for her consistent attendance at Kansas City Chiefs games this season

    Football

    Do NFL fans really hate Taylor Swift or do they hate women?

  • OPINION | Tenure: The last defense of professors’ constitutional rights 

    Views

    OPINION | Tenure: The last defense of professors’ constitutional rights 

  • Heres how you should spend your college summer.

    Arcade

    What can I do with my first college summer?

  • Club spotlight: Tulane Sports Business Conference

    Arcade

    Club spotlight: Tulane Sports Business Conference

  • Dua Lipa turns back clock on ‘Training Season’

    Arcade

    Dua Lipa turns back clock on ‘Training Season’

  • Pottery on display in the Newcomb Art Museum.

    Arcade

    Newcomb Pottery shines light on Tulane’s history

  • OPINION | Could NOLA be more than four years of fun?

    Uncategorized

    OPINION | Could NOLA be more than four years of fun?

Navigate Right
Student newspaper serving Tulane University, Uptown New Orleans

The Tulane Hullabaloo

Student newspaper serving Tulane University, Uptown New Orleans

The Tulane Hullabaloo

flytedesk: Box (In-Story)
flytedesk (In-Story | Box)
flytedesk (Sidebar | Half Page)

OPINION | So long, Sodexo

Parker Greenwood

Students hope that the management under Tulane University’s new dining partner, Aramark Collegiate Hospitality, will strengthen service and improve dining quality. 

Sodexo’s departure, however, was bound to happen not because of its employees or location, but because of complaints raised by Tulane students and Sodexo’s own employees. While some students have blamed the employees, others blamed Sodexo, and some simply believed that there is no solution to the quality of food management at Tulane no matter the company. 

According to their website, Sodexo specializes in facility management and food services, with over 430,000 employees and 80 million consumers served daily in 45 countries. Their mission is  “to improve the quality of life of its employees and all those we serve, and to contribute to economic and social development and environmental protection in the territories in which we operate.” 

Where did Sodexo fall short on this promise at Tulane? 

Sodexo experienced foundational issues even in the beginning of its partnership with Tulane. While Sodexo has been under contract with Tulane for over 40 years, employees participated in multiple strikes over the last 15 years, mainly advocating for higher wages and better benefits. These issues manifested into a more troubling tale for the company’s employees up until Sodexo’s demise at Tulane.  

In an Organizational Behavior class project, Tulane undergraduates Sydney Veloso, Bella Diamond, Conor Becks, Daniella Asaro, Isabelle Easton, Allegra Giussani and Manya Singh researched job satisfaction among Sodexo employees. The students conducted an anonymous form where a sample size of 18 Sodexo employees ranked their job satisfaction from 1-10.  Over 88% of Sodexo employees who completed the form ranked their job satisfaction a 5 or below. Interviews with Sodexo employees paint a broader picture of these troubling results. 

Cory Morgan, a Sodexo employee, said there was virtually no standard training protocol for new employees. A former manager of Starbucks, Morgan said he had to train his colleagues for no additional compensation. Morgan also discussed concerns of favoritism, which he says affected management’s design of lower-ranked employees’ work schedules. Additionally, Morgan said that management assigned men and women work that aligned with traditional gender roles and that uniform requirements removed opportunities for personal expression. 

Ultimately, the issues Morgan raised concerned Sodexo’s leadership. He said he felt that Sodexo’s structure was unequal, and that communication existed within management but not with subordinates. 

In another interview with a Malkin Sacks Commons employee, Demetra, she shared that she got no sick leave or paid time off, which she felt affected her overall work motivation and satisfaction. Demetra’s feedback echoed that of others, who noted that minimal breaks during eight-hour workdays exacerbated dissatisfaction with their jobs. 

These are only a few of the stories of unsatisfied Sodexo employees. On the employment website Indeed.com, Sodexo received a 2.1 stars out of five overall rating from employees, with its lowest rating of 1.7 stars for its management. One patient ambassador who rated Sodexo one star, stated “Very unpleasant, unorganized, uncomfortable, sad place when you wanna work and do your job.” Another senior supervisor, who rated Sodexo two stars, simply said “Horrible management. Horrible.” 

Some students are hesitant if new management will change anything at Tulane. Hopefully, Aramark will not follow in Sodexo’s footsteps and provide better compensation and benefits, enhance training and development and improve work-life balance for employees to create a more stable organizational structure for their employees.

Leave a Comment

Donate to The Tulane Hullabaloo
$125
$1000
Contributed
Our Goal

Your donation will support the student journalists of Tulane University. Your contribution will allow us to purchase equipment and cover our annual website hosting costs.

Donate to The Tulane Hullabaloo
$125
$1000
Contributed
Our Goal